Everything you need to know

Important information about the services at Gasthof Kohlern

Check in from 2:00 pm.
Check out until 11:00 am.

If you arrive after 6:00 pm please inform us before.

To confirm certain room numbers or floors is not always possible. Nevertheless, we try to take your request into consideration. Thank you for understanding.

A local visitor tax of Euro 2,20 per person and day is also payable (except for children under 14). The purpose of the tax is to maintain the natural and cultural treasures of the region.

All parking spaces are free of charge to guests. The one in front of the hotel are reserved for guests in the Suites, JSuites- and superior-rooms.At the valley station of the cable car we have 3 parking spaces for those guests who prefer to leave their car in the valley: Car park nos. 1, 2 and 3 and a code is required to open the barrier. Further parking spaces are available in the public car park along the access road 2 minutes' walk from Gasthof Kohlern. Please park your car only in the designated parking spaces or those allocated to you by reception.

Space on the mountain is also limited and our parking slots are therefore somewhat narrower. Parking at Kohlern can therefore be a little tricky. If you prefer to play it safe when parking and leaving: our exclusive Vallet Parking service is (almost) always there for you.

In Italy there is a universal ban on smoking in all public buildings. Smoking is therefore NOT permitted in any rooms or indoor areas.

We offer smokers a comfortable place to sit on the terrace or in the garden and provide warm woollen blankets.

are accepted on request in certain rooms. Charge of € 25 per day, in the Suites € 40 per day and dog.

Please take care yourself for the feed and a pet blanket or plaid. Do not bring your dog in the restaurant (indoor), wellness and pool areas (in- and outdoor).

Something is not to your liking: on your plate, in your room, with our services. Please talk to us if something is bothering you - just like in the good old days when there was no internet. We would be happy to put it right for you.

Something can always happen before your holiday that makes travelling impossible. We therefore recommend that you take out travel cancellation insurance even for shorter stays.

You can find the European trip insurance here.

In the event of a cancellation up to 21 days before the start of your holiday, we will refund the deposit less a processing fee of 50.00 Euros per room booked or we will be happy to credit the whole amount of your deposit for your next stay.

In the event of a cancellation up to 7 days before the start of your holiday, we shall charge 60% of the agreed price. In the event of a cancellation less than 7 days before the start of your holiday, no show, late arrival or early departure, the agreed price shall be charged 80% of the booked period.

Please note that these cancellation terms are valid independent of whether the cancelled rooms are subsequently let for part of or the entire period. Special offers are valid only if specifically booked at the moment of your reservation.

Your written confirmation validates the reservation and is secured against a deposit of 30%. The deposit will be debited from your Visa or Mastercard. By making your reservation you confirm acceptance of the general payment and cancellation terms according to our price list.

In Italy, a deposit is classified as a mutual guarantee of a contract. If the guest is not able to take the holiday, the hotelier shall keep the deposit. If the hotelier is not able to provide the reserved room(s) upon arrival, the guest shall be reimbursed twice the amount as compensation.

Billing data:
Schrott Josef & Co sas
Via Colle di Villa 11
I- 39100 Bolzano

VAT: 01277760219

Bank account:
Cassa Rurale di Bolzano
IBAN: IT 33 V 08081 11600 000300043478

Online payment of deposit

We accept cash, EC cards, Visa and Mastercard.

Should you accidentally take your room key with you, please return it to us immediately. Otherwise we reserve the right to charge you for the cost of the key. Due to our key system (Winkhaus), however, this also means that all other room keys must be replaced or adapted for security reasons. This naturally entails considerable costs. We ask for your understanding.

Help us to become the most sustainable hotel in the region.

  • Bring your bathing shoes from home (if required, you can get some free of charge at reception)
  • You reuse your hand and bath towels by hanging them up. Only those lying on the floor will be changed
  • You help us to separate the rubbish in the suites by using the rubbish bins provided
  • You are travelling by public transport and we will help you to make your journey as pleasant as possible with our sustainable travel package
  • You park your car at the valley station of the cable car in the parking spaces 1, 2 and 3 reserved by us and we deposit the Bolzano Card for you at the cable car station

We want to protect the privacy of all our guests. Therefore, drone recordings are strictly prohibited in the entire area of the Gasthof Kohlern. We thank you for your understanding.

Errors, program changes and price changes excepted!