Information

 

Check in and check out

Check in from 2:00 pm
Check out until 11:00 am
If you arrive after 6:00 pm please inform us before.

specific Room number request

To confirm certain room numbers or floors is not always possible. Nevertheless, we try to take your request into consideration. Thank you for understanding.

Local Visitor Tax

A local visitor tax of Euro 1,20 per person and day is also payable (except for children under 14). The purpose of the tax is to maintain the natural and cultural treasures of the region.

Parking

All parking spaces are free of charge to guests. The one in front of the hotel are reserved for guests in standard- and superior-rooms.

Smoking

In Italy there is a universal ban on smoking in all public buildings. Smoking is therefore NOT permitted in any rooms or indoor areas.
We offer smokers a comfortable place to sit on the terrace or in the garden and provide warm woollen blankets.

Dogs

are accepted on request in certain rooms. Charge of € 15 for small and € 25 for average-sized dogs per day.
Please take care yourself for the feed and a pet blanket or plaid. Do not bring your dog in the restaurant (indoor), wellness and pool areas (in- and outdoor).

Changed cancellation conditions

Travel remains our common passion and your carefree travel planning is our priority.

Trips until 31st July 2020
and booked from 13th March 2020 on can be cancelled or postponed free of charge up to 48 hours before arrival. Full payment will be made directly at the accommodation. A credit card is required to make a reservation. The credit card will be checked for validity.
For cancellations within 2 days prior to arrival, 80% of the total booking will be charged. In case of early departure, late arrival or no-show, we will charge a cancellation fee of 80% of the amount paid for the missing days.

Trips from 1st August until 6th January 2021 and booked from 13th March 2020 on can be cancelled or postponed free of charge up to 8 days before arrival.
At the moment of reservation, you must pay a deposit of 30% via credit card or bank transfer. In case of cancellation, the deposit will be refunded less a processing fee of € 50,00 or credited entirly for your next stay. The remaining amount has to be paid directly to the accommodation during your stay. Alternatively, the total amount can be paid immediately by credit card or bank transfer.
For cancellations within 7 to 3 days prior to arrival, 30% of the total booking equivalents the deposit will be charged. For cancellations within 2 days prior to arrival, 80% of the total booking will be charged. In case of early departure, late arrival or no-show, we will charge a cancellation fee of 80% of the amount paid for the missing days.

General Cancellation conditions

In the event of a cancellation up to 21 days before the start of your holiday, we shall charge a processing fee of 50.00 Euros per room booked; we will be happy to credit the difference of the deposit for your next stay. In the event of a cancellation up to 7 days before the start of your holiday, we shall charge 70% of the agreed price. In the event of a cancellation less than 7 days before the start of your holiday, no show, late arrival or early departure, the agreed price shall be charged for the entire period booked.
Please note that these cancellation terms are valid independent of whether the cancelled rooms are subsequently let for part of or the entire period. Special offers are valid only if specifically booked at the moment of your reservation.

Something can always happen before your holiday that makes travelling impossible. We therefore recommend that you take out travel cancellation insurance even for shorter stays. You can find the European trip insurance here.

 

CONFIRMATION OF YOUR Reservation

Your written confirmation validates the reservation and is secured against a deposit of 30% and at least 200 € per person. The deposit will be debited from your Visa or Mastercard. By making your reservation you confirm acceptance of the general payment and cancellation terms according to our price list.

In Italy, a deposit is classified as a mutual guarantee of a contract. If the guest is not able to take the holiday, the hotelier shall keep the deposit. If the hotelier is not able to provide the reserved room(s) upon arrival, the guest shall be reimbursed twice the amount as compensation.

Billing data:
Schrott Josef & Co sas
Via Colle di Villa 11
I- 39100 Bolzano

VAT 012 777 602 19

Bank account:
Cassa Rurale di Bolzano
IBAN: IT 33 V 08081 11600 000300043478
BIC: RZSBIT21003

Payment methods

We accept cash, EC cards, Visa and Mastercard.



Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council

Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/

Errors, program changes and price changes excepted!